Shipping & delivery
Every dress is cut and sewn in our own workshop in China, made to your measurements, and sent straight to you. Below is where it comes from, how long each part takes, and what happens if it is late or held at customs.
Last updated: 22 October 2026
Where your dress is made
We design and sew in our own workshop in China. Nothing is bought in and shipped on: the fabric is cut for your measurements, the crystals are applied by hand, and the finished dress is packed and sent from the same place. There is no warehouse and no middleman, which is why a dress you order today takes days to make rather than minutes to pick.
Ships from: our workshop in China. This is stated here, on every product page and on your order confirmation, because you are entitled to know it before you pay rather than when the parcel arrives sticker-free.
How long it takes
- Making
- 7โ20 days. A single colour with a simple fade is at the fast end. Multi-colour gradients, colour-blocked panels and dense hand-set crystal work are at the slow end.
- In transit
- 5โ15 days by international courier, depending on the destination and how long customs takes.
- In total
- 12โ35 days from payment to delivery โ fastest 12, most orders land in 15โ25. This is the number we quote everywhere on the site, and it is the number to plan a competition around.
Two things push an order to the longer end: colour work (not the quantity of crystals), and the season โ September to March is when most competitions are, and the workshop queue is longest then. If your date is fixed, tell us the date before you order and we will confirm whether it is possible. If it is not, we will say so rather than take the money and hope.
Tracking
You get a tracking number by email when the parcel leaves the workshop, and the same number appears on your orders page. Tracking on international parcels sometimes stops updating for several days while the parcel changes carrier or clears customs โ that is normal and not a sign that it is lost. If nothing has moved for more than ten days, email us and we will chase the carrier from our side.
Duties, taxes and customs
Prices on this site are in US dollars and do not include import duty or VAT charged by your country. Those are collected by the carrier or by customs on delivery, and they are the buyer's responsibility. We declare parcels accurately and will not under-declare a value on request โ a false declaration risks the parcel being seized, and that loss would fall on you.
If a parcel is held and you are asked for information, send us the notice and we will supply the invoice and any paperwork the customs office wants.
If something goes wrong in transit
- Lost: if tracking shows no movement for 30 days we treat it as lost, remake the dress and ship it again at our cost.
- Damaged on arrival: photograph the parcel and the dress before unpacking further, and email us within 48 hours. We file the carrier claim; you do not have to.
- Wrong address: tell us before dispatch and we change it free. After dispatch, the carrier charges a redirection fee and that one is passed on.
Questions about a parcel already on its way? Quote the order number โ it is in your confirmation email and on your orders page.